Got questions? We have honest answers.

Standard shipping takes 5–7 business days within the region. Express shipping (2–3 days) is available at checkout.

Yes, we ship to most countries worldwide. International transit times are 7–14 business days, and customs may apply.

Once your order ships, you receive a tracking link by email. If it doesn't arrive within 24 hours of dispatch, just reply to your order confirmation.

Yes, on every order over 50 JD. Below that, a flat regional rate applies.

Carefully chosen botanicals and plant-derived actives. Sulfate-free, paraben-free, cruelty-free. Full ingredient lists are printed on every bottle.

Yes. We formulate for sensitivity first. If you have a specific concern, reach out and we’ll suggest the gentlest option.

Never. Cruelty-free is one of our four founding principles, and it always will be.

A 250 ml bottle typically lasts 6–8 weeks at 2–3 uses per week, depending on hair length.

Unopened products can be returned within 30 days of delivery. Opened products are non-returnable for hygiene reasons.

Refunds are issued to the original payment method within 5–7 business days of receiving the returned item.

We’re sorry. Send us a photo within 48 hours of delivery and we’ll replace it free of charge.

No, guest checkout is supported. An account just makes reordering and tracking faster.

Every email has an unsubscribe link at the bottom, or simply reply with “unsubscribe” and we’ll handle it.

Yes, for stylists and small studios. Email hello@lanermbeauty.com with your details.